Customer Service Basics (PowerPoint PPTX)

This presentation serves as a fundamental introduction to the essential principles of customer service. It is designed to efficiently educate employees or new hires who are entering roles requiring customer interaction. By grasping these foundational concepts, participants can develop a solid understanding and skill set to enhance their customer service performance and eventually build more advanced knowledge and techniques.

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NOTE: This training package includes:
1. Customer Service Basics PPT training presentation (PowerPoint format)
2. Six Basic Rules of Effective Customer Service poster (PDF format, in color and monochrome, printable in A3 size)
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CONTENTS

1. The ABCs of Customer Service

A – Attitude: Discuss the significance of a positive and customer-centric attitude in creating exceptional customer experiences.
B – Business knowledge: Emphasize the importance of understanding the company's products, services, policies, and procedures to effectively assist customers.
C – Customer-oriented: Highlight the need to prioritize the customer's needs and preferences in every interaction to foster loyalty and satisfaction.

2. The 123s of Customer Service

1 – Deal with 1 customer at a time: Stress the importance of giving undivided attention to each customer to provide personalized and effective service.
2 – Customer service is a 2-way exchange: Explain that effective communication involves listening to the customer's needs and providing appropriate responses.
3 – Solve or identify an issue in 3 minutes (or less): Encourage quick and efficient problem-solving to ensure timely resolutions and customer satisfaction.

This presentation aims to equip participants with the foundational knowledge and skills necessary to excel in customer service roles, setting the stage for further development and mastery in the field.

Remarks: In addition to this training presentation, you may also be interested in the following presentations on Service Excellence (sold separately):

•  Delivering Service Excellence
•  Customer Service Essentials
•  Service Recovery
•  Customer Delight through Quality
•  Customer Experience Management Models
•  Design Thinking
•  Customer Journey Mapping
•  Six Basic Rules of Effective Customer Service Poster

The presentation also covers the importance of having the right tools and resources to support customer service efforts. Participants will learn practical techniques to ensure they are well-prepared to handle customer inquiries and issues efficiently.